Politique de confidentialité

Sefar is operated from Algeria and provides a platform that connects travellers with hosts offering short-stay accommodation across the country's wilayas.

For any question about your data, contact us at privacy@sefar.app. We process personal data in line with Algerian Law No. 18-07 of 10 June 2018 on the protection of natural persons with regard to the processing of personal data.

Account and sign-in: you create an account and sign in with your Algerian phone number and a one-time code we send by SMS. We store your phone number, display name, and — if you add them — an email address, a profile photo, and your preferred language (Arabic, French, or English).

Host verification (KYC): before you can publish a listing, hosts complete an identity check that we review manually. We collect the identity information required to confirm it is really you, so guests and hosts stay safe.

Bookings and listings: the destinations and dates you search, the reservations you make, guest counts, messages exchanged between guests and hosts, and reviews. For hosts, we hold your listing details — title, description, photos, address, amenities, nightly price in Algerian dinar, availability, and cancellation policy.

Payments and payouts: payments are processed by our Algerian payment partners (the SATIM / interbank network for CIB and Edahabia cards). For host payouts we store the account you ask us to pay — your bank RIB, CCP account, or BaridiMob number. We keep only what is needed to show your history and pay you; full card and bank credentials stay with the processor or your bank.

Device and usage data: device type, app and page interactions, IP address, and — only when you use features like the map or “Nearby” search — approximate location. This helps us keep the service secure and improve it.

To run the service: create and secure your account, send sign-in codes, show relevant stays, process reservations, settle host payouts, and let guests and hosts message each other.

To keep the community safe: verify host identities, detect and prevent fraud, and enforce these Terms and our community standards.

To communicate with you: booking confirmations, reminders, and account or payout updates by SMS, push notification, or email; and — only if you opt in — offers and news you can unsubscribe from at any time.

To improve Sefar: understand which features are used and fix problems, using aggregated or de-identified data where we can.

With the other party to a booking: to complete a reservation, a host sees the guest's first name and trip details, and a guest sees the host's public profile. The listing's exact address is shared only after a reservation is confirmed.

With service providers: payment and payout partners, identity-verification providers, SMS and push delivery, mapping, and hosting/infrastructure — each under contracts that limit their use of your data to providing their service to us.

With authorities: when required by Algerian law, a valid legal request, or to protect the rights and safety of our users. We never sell your personal data.

Under Algerian Law 18-07, you may access, correct, or delete your personal data, and object to certain processing. You can do most of this from your profile settings, or by contacting privacy@sefar.app. Where a request cannot be honoured (for example, records we must keep for tax, legal, or safety reasons) we will explain why.

You control notification and marketing preferences in the app, and cookies through your browser and our Cookie Policy. You may also contact the national data-protection authority (ANPDP) about how your data is handled.

We protect your data with encryption in transit, access controls, and database-level privacy rules that keep contact details reachable only by their owner and our authorised staff. No system is perfectly secure, so please protect your account and phone.

We keep your information while your account is active and for as long as needed to provide the service and meet legal, tax, and accounting obligations under Algerian law, after which we delete or anonymise it.

Sefar is intended for adults. You must be at least 18 years old to create an account or make a booking. We do not knowingly collect data from anyone under 18.

We may update this policy as the service evolves. If we make material changes, we will notify you in the app or by SMS or email before they take effect.